Refund policy
At Him & Her, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we are here to assist you. Please read this Return & Refund Policy carefully to understand how returns, exchanges, and refunds are managed.
Eligibility for Returns & Exchanges
You may request a return or exchange within 10 days of receiving your order.
To be eligible for a return or exchange, items must meet the following conditions:
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Unused, unworn, and in original condition
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All original tags, labels, and packaging must be intact
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Free from stains, perfume, odors, or any signs of wear
The following items are non-returnable and non-exchangeable:
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Fragrances, body mists, and sprays (for hygiene reasons)
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Jewellery and accessories (for hygiene reasons)
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Gift sets
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Sale, discounted, or clearance items
Refunds
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Refunds are issued only in the form of store credit or vouchers, unless otherwise stated.
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In the case of damaged, defective, or incorrect items received, a full refund or free replacement will be provided, including applicable shipping costs.
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Refund processing may take 7–10 business days after the returned item has been received and inspected.
Exchanges
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Exchanges are subject to product availability.
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If the requested item is unavailable, you may select an alternative product of equal value or opt for store credit.
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Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
Return Process
To initiate a return or exchange:
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Contact our support team within 10 days of delivery via email or WhatsApp.
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Provide your order number, product details, and the reason for return or exchange.
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Our team will guide you through the return process and share courier details.
Once the item is received and inspected, you will be notified regarding the approval or rejection of your return or refund request.
Important Notes
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Items returned without prior approval will not be accepted.
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Customers are responsible for securely packaging items to prevent damage during return transit.
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Delivery and shipping charges are non-refundable, except in cases where the error is on our part (wrong, defective, or damaged product sent).
Contact Information
For any questions or assistance regarding this policy, please contact us:
Email: farhanhimandher@gmail.com
Phone/WhatsApp: +92-300-4371452
At Him & Her, we strive to provide a smooth and worry-free shopping experience and ensure that every customer feels valued and supported.
